Before applications open
The ZIP code field accepts any text
What we found
The application’s ZIP code field has no validation.
Why it matters
Bad ZIP codes can break address matching, require follow-up calls, and break any priority logic and/or routing assignments.
Recommendation
Create a custom field, “Application Zip Code,” and make it required. Require five digits and limit entries to qualified ZIP codes, with an error alert for anything outside the valid entries. A workflow maps the input to the default “ZIP code” field.
